The Marketing Company

THE MARKETING COMPANY - TMARCO TERMS OF SALE

GENERAL INFORMATION: Welcome to TMC's Website.
We welcome your questions, comments and suggestions.

TMC strives to provide excellent customer service. Should you experience a problem, please let us hear from you. Should a problem occur ... we will work to resolve it in a manner acceptable to both parties.

The following terms of purchase apply to any purchases made on the website and represent an agreement between you and TMC when you order.

DISCOUNTS APPLY TO ALL VOLUME ORDERS
POLICY - We strive: 24 - 48 Hour Shipping ~ In stock merchandise of course ...
Office Hours 10:00 am - 4:00 pm. - Monday thru Thursday
~ Hours Closed Friday, Saturday & Sunday ~

CONTACT US: You may order on line using our convenient shopping cart ordering system. You may use our Printable Order Form and we also accept phone orders during business hours.

MINIMUM ORDER: $20 Minimum Order - However ALL Internet, Phone and Mail-in orders will incur an additional $5.00 processing fee in addition to regular shipping charges if the order merchandise is less than $50.00.

PREFERRED MANNER OF PAYMENT: TMC accepts - MasterCard or Visa Debit or Credit Cards thru TMARCO's SSL Secure Server. Other payment options below.
A $5.00 charge will be accessed for invalid/declined credit cards that fail to process each time they fail.

OTHER PAYMENT OPTIONS - MAIL ORDERS Money Orders and Cashier's Checks. International customers: - U.S. funds only. Payment arrangements made according to destination. All duty and tariff fees are the buyers responsibility.

POSTAGE/SHIPPING: We will calculate shipping cost to your address. Dimensional Weight now applies with all delivery services. All orders are shipped F.O.B. our N. C. warehouse. Mail Orders - include 20% to cover shipping. Overage will be refunded shortages will be billed.

CARRIERS: Our preferred shipper is UPS. Small packages will ship USPS Priority Mail. We gladly ship via *your* FedEx account. Exports - ship via USPS for cost efficiency if the size allows it. If not - TMC will calculate the best way for your shipment and advise you.

INSURANCE: We do not insure any packages less than $50.00 unless you contact us to do so when ordering thru our shopping cart or by telephone. We will NOT be responsible for lost or damaged items. We track ALL packages for pickup/delivery. See USPS and UPS info below ...

USPS and UPS TRACKING: We have premium USPS and UPS tracking/tracing for all packages. We have acceptance scans. We issue YOU the tracking info if requested.

SAME DAY RUSH SHIPMENT: We offer Same Day Shipping for an additional $10 per shipment. Orders must be placed via phone with one of our customer service representatives and must be placed before 11 A.M. E.S.T. Please note that Same Day means shipment the same day order is placed via UPS. You still must allow for transit time of the carrier. Note: Same-Day Shipping is NOT available for export orders or U.S. mail shipments.

SATURDAY SHIPMENT: We offer Saturday USPS Priority Mail - available in some areas if your order is received by 11 PM EST on Friday. An additional fee of $10 applies when your order is confirmed.. Please note that some items are too large to send via USPS.

DOCUMENTATION: An invoice/sales receipt is eMailed via PDF file to your eMail address submitted with complete detail. Appropriate customs documents will accompany export orders.

BACK ORDERS: None unless prior arrangements are made - *(special orders do not apply)

SALES TAX: North Carolina residents are subject to a 7% sales tax. Businesses exempt.

PRICING: Prices are subject to change without notification

AVAILABILITY: We maintain the highest stock levels possible. Nevertheless, stocks will occasionally be depleted. In the MESSAGE section of our online order form - indicate if an item/s are critical to the completion of your project. If the item is out, we will contact you by e-mail or phone indicating an approximate delivery date.

PRODUCT DESCRIPTION: TMARCO does attempt to keep all information on its website current and accurate but makes no warranties or shall be held liable for unavoidable typographical errors. Sizes are approximate and may vary with each and every handcrafted item.

WEBSITE CONTENT: All content on this site such as text, graphics, software and design are the property of The Marketing Company and are actively protected by Copyrights & Trademarks.

CLAIMS: Please inspect your shipment immediately upon receipt. Claims for damage in transit must be filed with the carrier within 10 days from the date of the invoice. Also notify TMARCO.

RETURNS-EXCHANGES: These require a Return Authorization and a copy of your Invoice or Packing Slip. Replacements or exchanges will be treated as a separate order. Credit will be issued upon receipt of the return as follows: All shipping cost are the customers responsibility for exchanges.

Below is the information regarding any and all returns/exchanges.

TMC'S ERROR		CUSTOMER ERROR
1 - 7 Days	Full Credit	1 - 7 days	20% Restocking Fee
Processing is $10.00 on any/all restocking transactions.
8 + Days	No Returns or Credits	8 + days	No Returns or Credits

REFUNDS: Refunds under $20 are issued as a Credit Memo and are valid for one year.

Cancellations and Alterations TMARCO reserves the right to refuse or cancel any order/s that conflict with the everyday procedures set forth in our Terms of Sale.

Transaction queries will be charged to the cardholder should the query be the cardholders error with a $30.00 non-refundable fee. Contact TMARCO should you have questions. Review your receipts ...

DENIED MasterCard and Visa Credit/Debit transaction/s will incur a $5.00 charge to the cardholder with a *maximum of $10.00. (*We will attempt to run the card twice).

ADDRESS CORRECTIONS: UPS Address Correction charges are billed to the buyer if submitted incorrectly. The charge will be applied to your credit card on file.

We appreciate your business and look forward to working with all of you ...

QUICK FIND:

Product Index Printable Order Form
T's Marketplace View Cart Order
About Us
SIGN UP FOR OUR MAILING LIST
How to? Dress Form

E-Mail CUSTOMER-SERVICE@tmarco.com