DISCOUNTS APPLY TO ALL VOLUME ORDERS
POLICY - We strive: 24 - 48 Hour
Shipping ~ In stock merchandise of course ...
Office Hours 10:00 am - 4:00 pm. -
Monday thru Thursday ~ Closed Friday, Saturday & Sunday ~ |
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Effective May 1, 2011 we
will ship to the USA and CANADA only.
Special arrangements will be reviewed outside these two countries.
This is due to the high cost of shipping and currency exchange rates.
We have shipped Internationally for many years now but it is just too
difficult. |
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CONTACT US: You may order on line using our convenient shopping cart
ordering system. You may use our
Printable
Order Form ... contact us for approximate
shipping cost.
FIRST TIME BUYER: Enter online. |
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MINIMUM ORDER: $20
Minimum Order - However ALL Internet, Phone and Mail-in orders will incur an
additional $5.00 processing fee in addition to regular shipping charges if
the order merchandise is less than $50.00. |
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PREFERRED MANNER OF PAYMENT: TMARCO accepts
- MC * VISA * DISCOVER * AMEX
Debit or Credit Cards thru TMARCO's SSL Secure Server. Other payment
options below.
A $5.00
charge will be accessed for invalid/declined credit cards that fail to
process. |
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OTHER
PAYMENT OPTIONS - MAIL ORDERS POSTAL MONEY ORDERS
International customers: - Payment arrangements made according to
destination.
All duty and tariff fees are the buyers responsibility. MONEY ORDER
US FUNDS ONLY |
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POSTAGE/SHIPPING: We will calculate shipping cost to your address.
* DIM Shipping Applies to
any/all cartons: The concept of Dimensional Weight has been
adopted by the transportation industry worldwide as a uniform means of
establishing a minimum charge for the cubic space a package occupies in
route to the destination. All orders are
shipped F.O.B. our N. C. warehouse. Mail Orders - include 20% to cover
shipping unless we calculate for you. Overage will be refunded
shortages will be billed. |
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CARRIERS: USPS Mail for savings to our customers. 2 to 3 Day
delivery. Our preferred shipper is
USPS Priority Mail. We gladly ship via *your*
UPS or FedEx account. Exports - ship via USPS for cost
efficiency if the size allows it. If not - TMC will calculate the best
way for your shipment and advise you. |
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INSURANCE:
We insure all packages for the value of the merchandise in your order. |
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USPS and UPS TRACKING: We have premium UPS tracking/tracing for
all packages. All USPS packages are sent with a Delivery Confirmation.
Again; we will NOT be responsible for lost mail packages. |
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SAME DAY
RUSH SHIPMENT: We offer Same Day Shipping for an additional $10 per
shipment. Orders must be placed via phone with one of our customer service
representatives and must be placed before 11 A.M. E.S.T. Please note that
Same Day means shipment the same day order is placed via UPS. You still must
allow for transit time of the carrier. Note: Same-Day Shipping is NOT
available for export orders or U.S. mail shipments. |
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SATURDAY SHIPMENT: We offer Saturday USPS Priority Mail - available in
most areas if your order is received by 11 PM EST on Friday. An
additional fee of $10 applies when your order is confirmed.. Please note
that some items are too large to send via USPS. |
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DOCUMENTATION: An invoice/sales receipt is eMailed via PDF file to your
eMail address submitted with complete detail. Appropriate customs documents
will accompany export orders. |
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BACK ORDERS: None unless prior arrangements are made - *(special orders
do not apply) |
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SALES TAX: North Carolina residents are subject to a 8% sales tax.
Businesses exempt. |
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PRICING: *Subject to change without notification.
*Pricing increases due to production cost & may not yet be posted. |
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AVAILABILITY: We maintain the highest stock levels possible.
Nevertheless, stocks will occasionally be depleted. In the MESSAGE section
of our online order form - indicate if an item/s are critical to the
completion of your project. If the item is out, we will contact you by
e-mail or phone indicating an approximate delivery date. |
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PRODUCT DESCRIPTION:
TMARCO does attempt to keep all information on its website current and
accurate but makes no warranties nor shall be held liable for unavoidable
typographical errors.
Sizes are approximate and may vary with each and every handcrafted item. |
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WEBSITE CONTENT:
All content on this site such as text, graphics, software and design are
the property of The Marketing Company and are actively protected by
Copyrights & Trademarks. |
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CLAIMS:
Please inspect your shipment immediately
upon receipt.
Claims for damage in transit
or any error with
the order must be
reported within
3 days of receipt. We will follow-up with the
carrier on damages. |
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RETURNS-EXCHANGES: PLEASE READ ...
WIRE: Due to the nature of our decorative wire products,
we do NOT issue refunds on merchandise. However we do honor/accept EXCHANGES
if your merchandise size is incorrect for your needs.
All shipping and processing cost are the customers
responsibility and are non-refundable. See details below.
We
have found customers using the merchandise and then wanting to return it.
These
require a Return Authorization
and a copy of your Sales Receipt. eMail our office for RA# for replacement.
Exchanges will
be treated promptly.
DIE CUTS: NON REFUNDABLE unless it is TMC'S ERROR. (See
FLAGGED information below).
GLASSWARE:
Shipping plus a Re-stocking fee of 20% of the merchandise total will be
deducted 1-7 days.
NO RETURNS or EXCHANGES on
made-to-order merchandise
which includes painted wire, die cut decorations or dressed forms.
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Below is the
information regarding any and all returns/exchanges.
RETURN
AUTHORIZATION REQUIRED - EXCHANGES
GLADLY MADE
~ NO RETURNS OR EXCHANGES ON ANY/ALL WIRE, CUSTOM DIE CUT or PAINTED ORDERS.
GLASS - see above.
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TMC'S ERROR |
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CUSTOMER EXCHANGE |
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1 - 7 Days |
Full Credit |
1 - 7 days |
Return for Exchange |
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A Return
Authorization MUST BE obtained from TMARCO INC. |
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8 + Days |
No Returns or Credits |
8 + days |
No Returns or Exchanges |
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REFUNDS: Any/all refunds due
from an exchange will be issued to the initial order credit card.
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Cancellations and Alterations TMARCO reserves the right to refuse or
cancel any order/s that conflict with the everyday procedures set forth in
our Terms of Sale. |
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Transaction queries will be charged to the cardholder should the query
be the cardholders error with a $50.00 non-refundable fee. Contact TMARCO should you have questions. Review your receipts ... |
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DENIED MasterCard and Visa Credit/Debit transaction/s
will incur a $5.00
charge to the cardholder with a *maximum of $10.00. (*We will attempt
to run the card twice). |
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ADDRESS CORRECTIONS: Make sure your address is entered correctly.
UPS Address Correction is $25.00 billed to us. $25.00 will be applied to your
credit card on file. |
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We appreciate your business and look forward
to working with all of you ... |
