DRESS FORMS DESIGNER WIRE - TMARCO.COM TRANSIT TIME

TRANSIT TIME CHART
You can depend on this time schedule almost 98%. Exceptions do occur.
The time DOES NOT include the day the merchandise is shipped from our N. C. warehouse.

SHIPPING DAMAGE CLAIM INFORMATION

FOR YOUR PERSONAL INFORMATION ON WHAT TO DO ...
PLEASE READ CAREFULLY

SHOULD YOU HAVE DAMAGE TO YOUR PACKAGE/S HAVE THE DRIVER
MAKE A WRITTEN NOTATION ON THEIR BOARD OF VISIBLE DAMAGE!

The merchandise may be just fine when opened.
The WIRE PRODUCTS are very forgiving and can be straightened most of the time.

If United Parcel Service or US Postal Service has left merchandise at your door and the merchandise is
damaged without visible evidence outside you again should notify the delivering carrier and file a claim.
Also eMail or telephone TMARCO so we can help with the claim replacement.

OUR HANDS ARE COMPLETELY TIED IF YOU DO NOT FOLLOW THESE INSTRUCTIONS.

1. RETAIN ANY/ALL PACKAGING MATERIAL - CARTON AND ALL!
*No replacements can/nor will be made unless you follow these guidelines so they can investigate the original carton.

2. UPS will come to your home and take the damaged carton with merchandise to their claim center.

3. TMARCO will work with UPS and file the proper paperwork from this end for replacement.

4. Please allow 3 to 4 weeks for this transaction.

5. We do appreciate your business - We use NEW packaging materials to reflect the care we give our customers.
With the volume that UPS and the USPS handles daily there will be damage occassionally.

WE REGRET ANY DIFFICULTY - PLEASE KNOW TMARCO DOES CARE.

NO REPLACEMENT/S CAN OR WILL BE MADE UNLESS PROCEDURES SET FORTH BY THE DELIVERING CARRIERS ARE MET.

THANK YOU FROM TMARCO SHIPPING DEPARTMENT

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